Terms & Conditions – The Ashnoor

Last Updated: 06 December 2025

Welcome to The Ashnoor. By accessing or purchasing from our website (theashnoor.com), you agree to follow the Terms & Conditions listed below. Please read them carefully.

1. General Conditions

  • By using our website, you confirm that you are at least 18 years old, or using the site under the supervision of a parent/guardian.

  • We reserve the right to update, change, or modify these terms at any time.

  • Continued use of our website means you accept any updated terms.

2. Product Information

  • We always try to provide accurate details, descriptions, images, and pricing.

  • Colors may vary slightly due to lighting or screen differences.

  • The Ashnoor cannot guarantee that all displayed products will always be in stock.

3. Pricing & Payments

  • Prices shown on the website are final and may change without prior notice.

  • For Cash on Delivery (COD), you must pay the full amount at the time of delivery.

  • For online payments, we use secure, verified payment gateways.

4. Order Confirmation

  • After placing an order, you will receive a confirmation message via phone/email/WhatsApp.

  • We may cancel orders if:

    • The product is unavailable

    • Payment is incomplete

    • Suspicious/fraudulent order detected

5. Delivery Policy

  • Delivery times depend on your location and courier service.

  • Delays may occur due to weather, transport issues, or unavoidable situations.

  • Once shipped, the responsibility transfers to the courier company. We assist if any issue occurs.

6. Return & Refund

Please refer to our Return & Refund Policy for detailed rules.
We only accept returns for:

  • Wrong product

  • Damaged product

  • Major defects

Customer must follow proper return guidelines.

7. Exchange Policy

Exchanges depend on product availability.
If unavailable, customers may select another product of equal value.

8. User Responsibilities

By using our site, you agree NOT to:

  • Use false information

  • Place fake or fraudulent orders

  • Violate any law or third-party rights

  • Try to hack, damage, or misuse our system

Any violation may result in order cancellation or account blocking.

9. Intellectual Property

All content on The Ashnoor — including images, logos, product photos, text, and design — is the property of The Ashnoor.
Unauthorized use is strictly prohibited.

10. Third-Party Links

Our website may include links to Facebook, TikTok, Instagram, or external sites.
We are not responsible for their content or privacy practices.

11. Limitation of Liability

The Ashnoor is not responsible for:

  • Courier delays

  • Customer-provided wrong address/number

  • Misuse of products

  • Minor color variation due to lighting/screens

We always ensure maximum transparency and support.

12. Contact Information

For any questions or support, contact us:

📞 Hotline (24/7): +880 1994-948004
📧 Email: riyamolla80@gmail.com
💬 WhatsApp: https://wa.link/csc9kb
🌐 Website: https://online.tashmartbd.com/
📘 Facebook: https://www.facebook.com/profile.php?id=100083747150979
🎵 TikTok: http://www.tiktok.com/@online.tashmartbd.com