Refund & Return Policy – The Ashnoor

Last Updated: 06 December 2025

At The Ashnoor, we always strive to ensure customer satisfaction. If you face any issue with your product, please read our return and refund rules carefully before submitting a request.

1. Eligibility for Return / Replacement

You may request a return or replacement if:

  • You received a wrong product

  • You received a damaged or defective product

  • The product has a major quality issue

  • The size/product received is different from what you ordered

2. Conditions for Return

To qualify for a return or replacement:

  • Request must be made within 48 hours of receiving the product

  • The item must be unused, unwashed, and undamaged

  • Tags, labels, and original packaging must remain intact

  • You must provide clear photos or video as proof of the issue

If these conditions are not met, the return request may be rejected.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products damaged due to personal misuse

  • Slight color variations (due to lighting or screen difference)

  • Used or washed items

  • Discounted / Sale items

  • Accessories (unless damaged on arrival)

  • Perfumes, Attar, or any personal-care product (for hygiene reasons)

4. Replacement Process

If your return request is approved:

  1. Our support team will review your issue

  2. We will arrange pickup or request courier return

  3. Once we receive and inspect the item, we will send a replacement

  4. If the replacement item is out of stock, you may choose another product of equal value

5. Refund Policy

Refunds are processed only in the following cases:

  • Product unavailable or out of stock

  • We cannot fulfill your order

  • Valid return received but replacement is not possible

Refunds will be issued through the original payment method within 3–7 working days.

Note: Cash on Delivery (COD) orders are refunded via bKash/Nagad/Bank Transfer.

6. Shipping Cost for Returns

  • If the error is from our side (wrong, damaged, or faulty item), we will cover the return shipping cost

  • For any other reason, the customer must pay the return shipping cost

7. Order Cancellation

You may cancel your order before the item is shipped.
Once shipped, cancellation is not possible.

8. Contact for Return/Refund Requests

📞 Hotline (24/7): +880 1994-948004
📧 Email: riyamolla80@gmail.com
💬 WhatsApp: https://wa.link/csc9kb
🌐 Website: https://online.tashmartbd.com/